We take your privacy very seriously and so should you. Our privacy policy (“Privacy Policy”) aims to provide transparency about what we are doing with your personal information and explain to you in a clear, concise and easily comprehensible manner how we are keeping it safe. So do read it carefully and check in regularly for updates as the latest version always applies.

What does this Privacy Policy cover?

This Privacy Policy applies to all the users (“you” or “your”) of the https://www.libertyshoesonline.com/ (“Website”) and mobile app (collectively, “Platforms”) as well as features, products or services offered on the Platforms (“Services”).

It describes how Four Aces Fashion House Private Limited, a company incorporated under Indian laws with its registered office at Flat 102/A, 1st Floor, Neel Kamal Building, 13 X 18 Cross Road, Khar(West), Mumbai – 400052 (“we”, “us” or “our”) collects and handles your personal information (including sensitive personal data or information) when you use our Platforms.

Specifically, this Privacy Policy tells you:

a) What information we collect about you and how;

b) How we use that information

c) How we protect your information

d) What information we share with others

e) What choices you have about your information

Please read this Privacy Policy together with the ‘Terms and Conditions’ also available on our Platforms.

Your use of our Platforms signifies your consent to the terms and privacy practices. So, it is important that you read and understand this Privacy Policy before you start using our Platforms.

You need to be over the legal age of majority in your jurisdiction as well as competent to enter into a legal contract to use the Platforms. In case you are a minor, then please do not share any personal information with us without having your parent or legal guardian to accept this Privacy Policy.

What’s not covered in this Privacy Policy?

The Platforms occasionally provide links to third-party-operated platforms. Please be aware that the privacy practices of these third parties are beyond our control and are outlined in their distinct privacy policies. Consequently, any information you provide to them will be governed by their privacy policies, not ours. We advise you to exercise caution when accessing these third-party sites and take the time to review their privacy policies. Additionally, our Services may sometimes be accessible from other locations and websites, such as our social media accounts/handles (including Facebook, Instagram, etc.). We recommend checking their privacy policies to understand how they intend to utilize your information.

Information is gathered from you as you interact with the Platforms. This information comprises data you willingly provide, as well as data collected automatically. Furthermore, we may receive information from third parties. The type of information we gather depends on your activities on our Platforms and the privacy preferences you specify.

It's important to keep in mind that you have the freedom to decide which data you share with us. Therefore, when we request your personal information, you have the option to decline. You can certainly navigate our Platforms anonymously without revealing your identity. However, if a particular section of the Platforms necessitates the submission of personal information and you choose not to provide it, you may not be able to access certain features. For instance, if you opt not to provide your email address or other necessary details, you won't be able to create an account on our Platforms.

(a) Information that you give us

We have listed out below some of the instances which require you to give us information directly:

When you establish a new account on our Platforms, register, or modify your profile and preferences on an existing Platform account, you will be required to furnish us with various pieces of information. This may include your name, email address, phone number, nationality, date of birth, gender, delivery address, billing address, government IDs, and more.

When you access our Platforms, engage in transactions, make purchases, initiate returns, exchanges, refunds, cancellations, or make payments for a Service, you will be required to furnish us with various types of information. This may include particulars related to your bank account, limited credit/debit card details used for transaction monitoring and reconciliation purposes, billing address, credit verification, other financial data, as well as records of your contact and communication.

When you reach out to us for support, whether through phone, email, or other means, we may request certain personal information, such as your name, phone number, product details, delivery preferences, and records of your contact and communication.

Your personal information may also be collected in various other situations, such as when you engage in promotional or marketing events hosted by us, when you submit public reviews or feedback on our Platforms, or when you take part in an online survey administered by us.

Please insert details of other instances of personal data collection directly from the customer

(b) Information that we collect automatically

Through your usage of the Platforms, we may retrieve specific data from your device. Some of this data is gathered automatically and includes details like your browser or device type, a unique device identifier (such as a device ID or IP address), your activities on the Platforms (such as the content you access, mouse movements, clicks, taps, swipes, preferences, usage frequency, and similar information), as well as your location data, which encompasses location information supplied by your device when interacting with the Platforms, often through technologies like beacons or associated with your IP address or other online or device identifiers. On occasion, we collect this information using technologies like cookies, pixels, tags, and other tracking mechanisms that generate and maintain unique identifiers.

We advise you to review the permissions prompt provided by the Platforms before downloading or accessing them to gain a precise understanding of the kind of data the Platforms will collect. For example, the Platforms may request your authorization to access your device's location, use the camera, access the microphone, and perform actions like mounting and un-mounting file systems.

(C) Information that we collect from other sources

We might obtain your information from reputable sources to enhance, complement, associate, or validate the data you furnish or that we automatically collect. For instance, if you decide to register on our Platforms using your pre-existing account on a third-party platform (such as a social media platform), we may gather your account details. Likewise, we may also acquire information about you from various third-party origins, including our affiliates, publicly accessible databases, collaborative marketing partners, analytics services like Google Analytics, advertising platforms like Facebook or Google, and more. This information could encompass details like your name, address, job title, public employment profile, credit history, and any other pertinent information.

How we use cookies?

Cookies are small text files that transfer onto your device when you use the Platform.

We employ cookies and tracking methods to gather data about the device you're using to access our Services. This includes recording details such as the websites you visit and your IP address. This helps streamline your experience by remembering the information you've previously provided, saving you from having to enter it repeatedly.

We also utilize cookies for several purposes, such as maintaining your signed-in status across various devices, customizing the Platform to match your preferences and settings, and preserving your progress so you can resume browsing our Platform from where you left off. You have the option to adjust your cookie settings at any time.

How we use your personal information?

We are obligated to provide you with the rationale behind the collection of your information, which must be directly relevant to the Services we offer. The collection of this information is essential and carried out in accordance with applicable laws and your privacy preferences as expressed on our Platforms. This data is gathered for various purposes, including but not limited to:

1) to manage our relationship with you, to facilitate opening and management of your account, take and fulfill orders, deliver Services/products, process payments, process returns/ refunds/ replacements or to conclude transactions on the Platforms;

2) to validate and process your request for the Services on the Platforms;

3) to assist ourselves and our business partners in handling or fulfilling your orders or requests and establish communications with you

4) to personalize the Services and give you a better Platform;

5) to assist you to determine which Services best meet your needs;

6) to facilitate our internal business operations, including the fulfillment of any legal and regulatory requirements;

7) to provide you with recommendations about Services tailored to your tastes, based on your use of the Platform;

8) to provide you with marketing communications and advertising that we believe may be of interest for you or that you may have opted for. By providing consent and/or verifying your contact number with us, you agree to receive promotional and advertising communications (through call, SMS, email or other digital and electronic means) from us even if your mobile number is registered under the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018.

You may opt-out of receiving promotional and advertising communications from us at any time by following the instructions in those communications or contacting our grievance officer;

1) Resolve disputes or troubleshoot problems;

2) Detect and protect us against error, fraud and other criminal activity enforce our Terms and Conditions;

3) To analyze, research and innovate; or

4) As otherwise described to you at the time of collection.

What information will we share with others?

Information about you is an important part of our business. We limit ourselves not only in terms of what we share but also with whom we share

We may share your personal information with our affiliates or third parties who will treat your data with the same level of care as if it were in our direct custody. We ensure that they maintain the security of your information in a manner consistent with our own practices. We will only provide them with the necessary personal information required to fulfill specific transactions or provide the Services you have requested.

We may share your personal information with our affiliates when it is essential to carry out Services on our behalf or on your behalf. This sharing may involve activities such as providing advertising and promotional services, delivering search results and links (including paid listings and links), or offering customer service, among others. These entities and affiliates may engage in marketing activities directed at you unless you expressly choose to opt out. Additionally, we may disclose personal data in the context of a corporate transaction, such as a merger or asset sale.

Kindly be aware that certain aspects of our Services may incorporate links or features that allow you to access products or services offered by third parties. These third parties have privacy practices that diverge from ours. Should you choose to furnish personal data to these third parties, your information will be managed in accordance with their privacy policy, not ours.

We may additionally disclose your personal information to third parties or law enforcement agencies when compelled to do so by relevant legal requirements, to uphold our Terms and Conditions or regulations, or when we believe it is necessary to safeguard you or others from potential harm.

We may distribute anonymized data to other organizations, but only after it has been transformed in a way that ensures no individual's identity can be discerned or ascertained, rendering it no longer classified as personal information under applicable laws (making it fully anonymized).

How long will we keep your information?

We will hold your information for as long as necessary for the purposes that we have mentioned above, or law permits us to retain.

What choices do you have about your information?

Keep in mind that you have the power to manage your personal information. You have the option to request corrections to any information you believe is inaccurate in our records. Naturally, we may require some additional details from you, such as specifying which part of the information needs to be updated, the reasons for the change, and any identification documents to verify your identity. In cases where we are unable to fulfill your request despite our best efforts, we will promptly provide an explanation for the reasons behind this, such as incomplete information provided by you.

You possess the right to reconsider and request us to cease utilizing your information. Nevertheless, if you opt to do so, you might lose access to certain portions of our Platform that necessitate your personal information. When the collection of personal information is obligatory, we will make an effort to communicate this clearly at the point of collection, ensuring your awareness of such requirements.

How do we protect your personal information?

The safeguarding of your data is our highest priority. We have implemented security measures aligned with industry standards to safeguard the personal information you entrust to us, preventing any unauthorized access, disclosure, usage, alteration, damage, or loss of this data. We diligently take all reasonable and practical precautions to ensure the security of your personal information and actively pursue relevant certifications for security and privacy protection.

Nevertheless, it's important to note that even with our utmost efforts, no security measures can be considered flawless or invulnerable. Therefore, if you suspect that the security of your Platform account or personal information may have been compromised, such as in the case of unauthorized access to your account or the theft of your password, please contact us as soon as reasonably possible.

How do you find out changes to this Privacy Policy?

We update this Privacy Policy time and again. Simply to keep our privacy practices attuned with new technologies, industry practices, regulatory requirements or for other purposes.

In the event of significant alterations that necessitate notification according to applicable law, we will duly inform you. This notification may take the form of an email, a notice on our Platform, or other permissible communication methods as mandated by the relevant law. If you are not comfortable with these changes, you have the option to discontinue the use of the Platforms, delete your account, and refrain from providing any further personal information that you are uncomfortable sharing. While it would be regrettable to see you go, please remember that your choice holds significance to us.

How can you contact us ?

"We are always here to assist you. If you have any questions or concerns regarding this Privacy Policy and the handling of your personal information, please don't hesitate to reach out to our designated grievance officer using the provided contact information below. In the event of significant changes, and as mandated by applicable law, we will ensure that you are duly informed. This notification may take the form of an email, a notice on our Platform, or other communication methods permitted by the relevant law. If you find yourself uncomfortable with such changes, please remember that you have the option to discontinue your use of the Platforms, delete your account, and abstain from providing any additional personal information that makes you feel uneasy. While it is regrettable to see you go, please be aware that your choices are of great importance to us."